Shipping information

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Standard UK delivery: FREE

Worldwide Royal Mail standard delivery 6-15 days: FREE* for orders over £150

Europe – DPD tracked delivery charge: £14

USA, Canada – DHL Express tracked delivery charge – £16 Royal Mail International £12

Australia, New Zealand, Japan – DHL Express tracked delivery charge: £25, Royal Mail International £16

Rest of World – DHL Express tracked delivery charge: £25

Due to Covid-19 issues Royal Mail, DPD and DHL experiencing some delays in delivery.

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*SHIPPING TO EU AFTER-BREXIT*

We will ship all EU orders DDP (Delivery Duties Paid), this means that we will cover the additional cost of customs charges and handling fees. All charges are paid for by us at the point of dispatch. If however, you experience any issues or extra charges on your order, please contact us via emre@emre-tamer.com

Since the 1st January 2021, our logistic costs have also increased due to additional administrative processes. This is reflected in the higher delivery cost at checkout.

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You will receive your order within 3-12 working days of receipt of payment. Please note that these charges only include delivery; therefore non-UK and non-EU customers will be responsible for import duties and local taxes. Destination duties and taxes may be due prior to delivery. All deliveries require a signature on delivery. If you or someone on your behalf is not able to sign for the delivery the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security. We are unable to redirect orders once they have been dispatched.

If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however, we will try to contact you, in this case, to arrange for a new order to be placed if required.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at emre@emre-tamer.com

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at emre@emre-tamer.com and send your item to:

2A Victorian Grove Flat 1, N16 8EZ- London-The UK

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